Canada's Favourite Online Medical Supply Store

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Need Help? Call Us: 647-987-MSOC (6762)

Customer Service

Shipping & delivery
We offer free shipping within Canada on all orders $150 and over before taxes. If your order is less than $150 before taxes, we charge a flat $14 fee for shipping within Canada. All prices, taxes and shipping fees are in Canadian dollars. Our primary warehouse is located in the GTA. We only ship within Canada. We do not ship to PO Boxes.

Overweight items and some addresses are subject to additional shipping charges. Items of excessive weight including beds, commodes, scooters, wheelchairs, benches, chairs or lifts to shipping addresses outside the Great Toronto Area (GTA). Regular shipping rates apply to these items based on dimensions and distance. Customers must pay for the shipping of these items if the destination is outside the GTA regardless of whether or not their order is over $150.

Our office and warehouse are open Monday to Friday 9AM – 5PM EST and orders are shipped out on those days (excluding statutory holidays). Orders are shipped via courier or Canada Post. Delivery times vary however many of the major urban cities will receive their orders the next business day from when we ship the order. Please note: business days do not include weekends. Sales tax is charged according to the destination’s province or territory.
Privacy & Security
We value your privacy and guard it with extreme security measures. Please be sure that we do not store any credit card information. We do not sell or provide our customer list to anyone. Processes are set in place to maintain the safety of your personal information. We implement a variety of security measures which allow you to place your order, submit and access private information and pay online with ease and the knowledge that your information is protected. We offer the use of a secure server. All private and personal information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database. This information is only accessible to authorized users with protected access rights and passwords. These authorized users are required to keep the information confidential. Please be assured that once a transaction is completed, your credit card information will not be stored on our servers.
Our Return Policy
We hope you are completely satisfied with your purchase! If for any reason you are not, please let us know within 7 days of your purchase date and we can arrange for a refund or replacement.

If you would like to return a product that you purchased from us please contact us as unauthorized returns will not be accepted. You can send us an email to orders@medicalsuppliesofcanada.com or call us at 647-987-MSOC (6762) and we will provide instructions on where to ship the return. Once this step is complete, you can ship your product back to us. Only products that have been returned in new, original, unopened packaging with a receipt and don’t conflict with our health regulations policy are eligible for a refund. Buyers are responsible for return shipping, except in the event of our error. Shipping charges on the original order are non-refundable. A restocking charge may apply.

Due to health regulations we are unable to accept returns on any of the following: supports (garments worn on the body); medical devices, medical equipment, diagnostics (products that touch the body); clothing and scrubs (garments worn on the body); sterile products; incontinence products; bedding and sleep surfaces; seating products.

Ordering
Most of the best-selling items are kept in stock in our warehouse and can therefore be shipped out same day or next day. Special orders or uncommon items that are not regular stock items will need to be ordered. We then ship those items out as soon as we receive them. We will notify you of any items that are not in stock. If you place an order for a stocked item before our courier has arrived, your order will be shipped the same day you place your order.

Medical Supplies of Canada offers competitive pricing. We are pleased to supply our customers with good quality products at reasonable prices. We take pride in our services and products and will do our best to answer any questions or concerns you may have. If you would like to contact us please call us at 647-987-MSOC (6762) or send us an email to orders@medicalsuppliesofcanada.com. We would love to hear from you!
Payments
We accept all major credit cards and Paypal accounts.
Viewing Orders
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